Ceratizit boosts customer support with new recruits

Drew Pettifar (left) and Nev Frisby
Drew Pettifar (left) and Nev Frisby

The appointment of Nev Frisby and Drew Pettifar at Ceratizit UK & Ireland will enhance its customer service on offer.

Customer service and support has been key to Ceratizit success throughout its history, and as the UK manufacturing sector continues its recovery from the pandemic, this support is ever more vital. With this in mind, Ceratizit has plans for significant growth in its technical sales and application sales teams in 2022, commencing with these first two appointments.

Brackley-based Mr Frisby joins the company as a technical sales engineer working across an area covering in part the northern home counties including ‘F1 Valley’. He brings with him extensive machining knowledge, especially with Ceratizit tooling, both from a machine shop management and machine operator perspective.

Having spent years working in production management roles, Mr Frisby decided to make a change of direction and returned to setting and operating machines in 2015, manufacturing parts for a wide range of customers including Formula One teams and supercar manufacturers.

He said: “After almost seven years it was time for another change and having seen the opportunity at Ceratizit come up on social media, and with my knowledge of the company and its products the transition should be relatively straightforward. It almost feels like coming back to a family I know them so well and I can’t wait to get in front of customers.”

Drew Pettifar is joining Ceratizit in the role of applications sales engineer where he will bring his wide-ranging knowledge of production engineering, across sectors such as defence, motorsport and prototype manufacturing.

After completing his apprenticeship, Mr Pettifar developed his skills setting and operating machines, before moving into more management-based roles in production engineering environments. In his new role he will work with the technical sales team to develop machining solutions for customers as well as providing day-to-day project support for a number of key accounts across the east of England with all of his customers being within two hours of his home in Buckinghamshire.

“As someone who enjoys finding solutions to engineering questions, I am excited by the challenge of this new role,” he said. “In my previous jobs I had to be customer facing the experience that gave me in relationship building, combined with my technical background should make the transition to applications support a fairly easy journey.”


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