Ellesco improves customer support with new recruit

Supplier of deburring, polishing and finishing machines in the UK and Eire, Ellesco has expanded its internal customer support team with the appointment of Lee Thomas.

The appointment is driven, in part, by significant growth in demand for consumables for the company’s range of machines along with greater uptake in its annual service contracts.

Mr Thomas brings wide experience in data management to the company which will be vital as part of Ellesco’s ongoing commitment to maintaining its ISO quality systems.

“Service contracts are a growing part of our business as customers recognise the value of regular monitoring of their machine performance by the original equipment supplier,” explained Ian Stickland, Ellesco’s service manager.

“Part of Lee’s role will be to monitor these contracts as they are an important part in keeping machines functioning properly and efficiently. He will become the first point of contact for customers who have questions about service or consumable parts are and his previous experience of managing service data will play a vital role in making that part of our business run smoothly by developing our existing CRM system from a customer service perspective.

“Another aspect of the role being undertaken by Lee is to support the growth of sales in Ireland where Ellesco works in partnership with Waterford-based Truman Systems.”

This is the first of several appointments planned by Ellesco as it continues to expand its business within the deburring and surface finishing sector. With its extensive product portfolio, which includes world-leading companies such as Timesavers, Autopulit, VG Machines, Peitzmeier, and KBM it is well placed to provide solutions across a wide range of industries.

Ellesco www.ellesco.co.uk

Company

Ellesco

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