Fastems has launched a new digital platform called myFastems which is a complementary service for all its customers – in particular those using Manufacturing Management Software (MMS) version 6+.
The company’s first software-as-a-service product provides digital tools to support all customers in increasing machine availability and productivity, ensuring systems are up and running 24/7.
The digital service is built as a progressive web application for easy access via a web browser on PC, tablet, or smartphone. It can also be combined with other services such as Fastems’ 8760 support, preventive maintenance, and software maintenance agreements for optimised solutions throughout the whole lifecycle. myFastems is available for all current Fastems automation systems from January 2023 and will be pre-installed for new systems in the future.
The new platform brings transparency to any Fastems system’s service history and spare parts usage and includes a comprehensive overview of connected systems, as well as alarm-based recovery instructions and the capability to raise support request tickets. The system overview provides updated statuses of all connected Fastems systems, making it easy for users to stay on top of production activities and solve any issues in a timely fashion.
Just a click away, myFastems allows support and service tickets to be created quickly and easily using augmented information, keeping downtime to an absolute minimum.
For connected systems, myFastems offers more advanced digital services. These include access to alarm history, key performance indicators such as utilisation rate, tools for advanced troubleshooting, and an analyses via incidents view.
The incidents group’s system-wide alarms are based on actual root cause and provide specific recovery instructions enabling staff to attempt rectification in-house before contacting Fastems. KPI analytics help monitor system efficiency, which makes it easier for users to identify improvement opportunities based on measured data.
The platform’s services are under continuous development based on customer feedback and needs. New features will be introduced regularly on the application with automatic updates ensuring customers always have the latest version.
“myFastems is an important step towards a data-based solution to support our customers’ systems availability and productivity,” says Markku Lindeman, Fastems VP services. “As well as being able to access data from anywhere, it also provides easy access to technical support whenever it’s required. We will continue to expand and enhance the platform on an ongoing basis as part of our digital services development.”
The company is organising virtual webinars to demonstrate myFastems to interested parties who want to learn more about how to manage their Fastems systems more efficiently. The online events take place from 21-23 February 2023 with different time slots available. Free registration is available here: https://www.fastems.com/event/myfastems-virtual-demo/
