The Institute of Customer Services awards recognises organisations and individuals that have implemented successful customer service strategies. Companies from across the UK were judged by industry experts, business leaders and academics.
It is MSC’s approach to supporting customer success that really stood out. One of the key services the company provides to its customers is the provision of technical support. This ranges from product advice and information up to hands-on engineering consultancy.
The results were announced at a gala ceremony in London during March.
Jo Camm, customer experience director at MSC, commented: “The Institute of Customer Services received hundreds of applications for this award and we are extremely proud and honoured to be shortlisted alongside blue-chip companies such as Barclays, BMW Group, Intu, National Express and eventual winners, Claims Consortium Group.”
MSC Industrial Supply www.mscdirect.co.uk