With more than 70% of orders for new tooling now being received electronically via the Walter website – including using customer-bespoke ‘My Walter’ portals as well as digital order requests through the site’s Toolshop functionality – the UK sales and administration teams have relocated into an updated and refurbished office area designed to utilise resources in the most effective way.
Engineering manager Nick Welsman oversaw the building, decorating and integrated IT revamp, and ensured that schedules were met and that energy-efficient and eco-friendly features, such as LED lighting systems, were deployed wherever possible.
Mr Welsman commented: “Having a streamlined and integrated UK base where people can more effectively maintain the customer interface is the perfect complement to the ‘Engineering Kompetenz’ of our face-to-face field sales resource, which continues to grow.
“Indeed, our extensive product range of around 49,000 catalogue tools for milling, drilling, turning and threading within the brands of Walter, Walter Titex, Walter Prototyp, Walter Valenite and Walter Multiply is, in turn, also supported by the new ‘Inclusive 4’ level Technology Centre at our global headquarters in Germany.”
Walter GB www.walter-tools.com
