Following a year of business growth in 2019, T W Ward CNC Machinery (Ward CNC) is ramping up its staff levels with several key new additions to the team.

Additional team members are being announced to underpin the current growth trajectory, but also to support its new ‘more than machines’ philosophy, which is dedicated to enhancing the company’s customer service and support.

A new managerial structure at Ward CNC and the new strategy highlight how the company is delivering first-class service for the complete life-cycle of a machine tool.

The new staff will be dedicated to enhancing customer experience from the initial introduction and application requirements through to sales, delivery, installation, training, service, spares, consumable goods and technical support.

At the top of the process chain, Ward CNC has appointed Richard Hunter Rowe as the new head of sales operations. Joining the company in January, Mr Rowe is a member of the senior management team and his role will be to devise national sales strategies and operational support plans whilst supporting the sales operation.

He will ensure the sales team is positioned to deliver growth objectives and fiscal budgets as well as shaping future strategic objectives.

Mr Hunter Rowe has extensive experience across the manufacturing, logistics, wholesale and retail sectors and his most recent appointment was with £800 million turnover electrical wholesaler, Rexel UK, as the head of sales support. Mr Hunter Rowe is a specialist in change management, project and sales management and he is a Prince2 practitioner with particular expertise in CRM systems.

Ward CNC’s executive director, Stephen Bodsworth commented: “We are delighted with the addition of Richard to the sales structure, an appointment that is adding to the employment of David Rawson as the new area business manager for the Yorkshire, East & Humber and Nottingham region at the end of 2019.

“We have also now employed Andrew Dolan, as the new area business manager for Midlands and the East. Following an apprenticeship in the 1980’s, Andrew spent 14 years as an application engineer with a world leading machine tool builder and this has been followed by more than 15 years as a sales manager with various machine tool companies. This combination of application and sales experience is exactly what we want to be providing our customers.”

“With regard to our new Head of Sales Operations, Richard will be an integral part of our ‘More Than Machines’ strategy, focusing upon not only managing the sales operation, but also customer relationships, experience and how we integrate the ‘More Than Machines’ strategy into every facet of our business.”

Ward CNC has also appointed Steve Iles as a new technical support engineer (electrical). He will report to Mario DeVito, the head of technical engineering and will work alongside Jason Kahler, technical support engineer (mechanical). Mr Iles has more than 20 years’ experience as an electrical service engineer, working both nationally and internationally with a range of production equipment and CNC machinery during his career.

“All of these appointments are a significant investment for the business, but we are confident that it will reap both short term rewards for manufacturers and long-term rewards for Ward CNC and its technology partners,” concluded Mr Bodsworth.

Ward CNC
www.wardcnc.com

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