XYZ Machine Tools boosts service team following sales growth

XYZ’s continued sales success in the first quarter of 2019/20 has seen its service team take on more work, and Mr Falkner’s appointment reflects that.

Mr Falkner joins XYZ from the power generation sector, where he worked in service-orientated engineering/project management roles for a business that generated around 75% of its £250 million turnover from service support.

He said: “My previous employment was a completely different model to that of XYZ Machine Tools, and it is that change that excited me about the prospect of bringing fresh ideas to the world of machine tools, the opportunity to bring my knowledge and experience to a company like XYZ Machine Tools that values service and support and wants to develop that offering is a challenge I’m looking forward to.”

The machine tool company’s continued sales growth has allowed management to identify scope to develop this to further enhance the relationship between its service team and customers

With that in mind Mr Falkner will begin work to develop a more pro-active approach to service support with increased customer interaction, with an online portal and app-based user interfaces part of that plan.

Mr Falkner added: “We will begin to implement new processes and systems that give customers greater visibility and awareness of how their requirements are being managed. By matching our service support to the growth in business and exceeding customer expectations, we can continue to develop the sales performance of the business.”

XYZ Machine Tools www.xyzmachinetools.com