ETG places emphasis on service with new managerial appointment

Engineering Technology Group (ETG), which has seen sales rise to a record level in 2018, has promoted Tim Dean to lead its new service and maintenance offer that has been designed to help customers reduce downtime.

The former apprentice has been at ETG for six years, initially joining the company in 2012 as a field service engineer, before becoming a specialist on the German machine tools in its range, including Bavius, Chiron and Stama.

He is looking to implement a cross-training programme that will see all of the firm’s 20 service engineers develop a level of skill across the machines it sells and supplies.

“Making our engineers more versatile is the key priority and we have a plan in place to make this happen,” Mr Dean explained. “It won’t be at the expense of our specialists; there’s still very much a role for them in modern-day manufacturing.

“The last 12 months has seen the demand for quicker response times grow massively, with many companies running their machines at full speed for longer durations in a bid to meet customer volume increases and shorter lead-times.

“This can be offset by putting in place an effective maintenance programme that minimises downtime and reduces the risk of machines breaking down. This is a key message we are trying to get across with all of our clients.

“We are also looking to add a number of engineers to our team, probably two or three would be ideal and these are immediate starts.”

Tim Dean is the latest in a number of recent internal promotions designed to strengthen the ETG middle and senior management team, with the new service manager joining Steve Brown (sales director) and Martin Price (operations director).

“The recent trio of promotions give us an excellent platform to build on this year’s strong performance and I’m delighted that we are getting some fresh thinking and new ideas for our service team, a vital part of the ETG mix,” added Martin Doyle, ETG’s managing director.

ETG www.engtechgroup.com